enter text to welcome users and describe your business to your customers
Our contact information
By standard mail:
SHOP THRU WEB
PO BoX 395
Brooklyn, NY 11235
By phone:
800 274-7910(between 9 a.m. and 5 p.m. time zone)
sales@shampooline.com
By standard mail:
SHOP THRU WEB
PO BoX 395
Brooklyn, NY 11235
By phone:
800 274-7910(between 9 a.m. and 5 p.m. time zone)
sales@shampooline.com
SHIPPING INFORMATION:
Orders will generally ship within 1-2 business days of placing the order. Orders placed on Friday, weekends or national holidays will be shipped within the following 1-2 business days. However, on some occasions, orders may take up to 5 business days to process and ship. We ship nationwide. We use USPS and UPS to ship your orders. WE DO NOT CHARGE YOUR CREDIT CARD UNTIL WE SHIP.
TO FIND OUT THE SHIPPING RATE PLEASE ENTER YOUR ADDRESS, CHOOSE THE SHIPPING METHOD IN CHECK OUT PAGE AND CLICK "APPLY". THE SHIPPING RATE WILL DISPLAY IN UPPER PORTION OF THE PAGE.
Return Policy:
If you are no satisfied with any of the products you receive, you may return the item within 14 days of the delivery date for a refund. All returned items are subject to a 20% restocking fee. Please note that the original shipping charges are non-refundable. There are no exchange or refunds on any item(s) that has been used or don't have its original packaging. To qualify for a refund, ALL items must be returned unused and in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. Any electrical appliance that has been opened/used, and the seal of the electrical cord has been untied - return or exchange will not be honored and there will be no refund issued.
If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number. This RMA number must be written on the outside of the box, and please include the packing slip inside. Please note that we cannot issue a refund for items returned without this authorization number. For your protection, we recommend that you use Insured UPS or Insured United States Postal Service when returning goods. We prefer return requests be handled ONLY through email to expedite your return. We will notify you via e-mail of your refund once we have received and processed your returned product. We will refund your money to the credit card you used to purchase your item within 30 days of receiving and processing your return. Depending on your billing cycle, the refund will reflect on your statement within 2 billing statements.
We provide no refunds for unauthorized items returned to us without and RMA number. All merchandise being returned must be authorized before you return it, and must be arranged within 14 days of receiving your order. Unauthorized returns and returned items that do not meet our guidelines become the property of shampooline.com and will be disposed of.
Frequently Asked Questions:
Answer any questions that buyers are likely to have such as how they can check an order status, how can they contact you if they have immediate questions, or what shipping options your store offers.
Authenticity and Pricing:
We guarantee that all items purchased from us are 100% authentic and original. We buy products only from direct and authorized distributors. However, products in the pictures on our website DO NOT always represent what we have in stock. We may carry the previous packaging of a product when a manufacture may currently have a new look to its product that we choose to represent on our website. Because we carry thousands of products on our website, in some cases there may be typographical errors. We do have the right to cancel your order if there is a typographical error on a product you ordered.
We make every effort to maintain prices. However, due to conditions beyond our control, we reserve the right to change prices and correct printing and pricing errors. We reserve the right to change prices and correct printing and pricing errors. We reserve the right to limit the quantity order. Customer will have the right to accept or cancel the order.
Back Orders:
Occasionally we run out of stock in certain items. We apologize for any inconvenience this may cause you. If an order contains in-stock and out-of-stock items, we will ship the in-stock items to you right away and cancel the out of stock items. We reserve the right to hold your order until all the products are in. We will only hold your order if we expect to receive the back ordered items in a few days. We do not do separate shipments. Be advised that your credit card will not be charged until items are shipped.
Frequently Asked Questions:
What forms of payment do you accept?
We currently accept Visa, Mastercard, American Express, Discover and Paypal payments only.
How do you ship my order to me?
All orders are shipped using the US Postal Service or UPS, depending on what shipping method you choose.
Do you ship to Alaska and Hawaii? Yes. We currently ship to both Alaska and Hawaii.
Do you ship to P.O. Boxes? Yes. We currently ship to P.O. Boxes.
Do you ship to U.S. Military APO/FPO addresses? Yes. We currently ship to U.S. Military APO/FPO addresses.
Orders will generally ship within 1-2 business days of placing the order. Orders placed on Friday, weekends or national holidays will be shipped within the following 1-2 business days. However, on some occasions, orders may take up to 5 business days to process and ship. We ship nationwide. We use USPS and UPS to ship your orders. WE DO NOT CHARGE YOUR CREDIT CARD UNTIL WE SHIP.
TO FIND OUT THE SHIPPING RATE PLEASE ENTER YOUR ADDRESS, CHOOSE THE SHIPPING METHOD IN CHECK OUT PAGE AND CLICK "APPLY". THE SHIPPING RATE WILL DISPLAY IN UPPER PORTION OF THE PAGE.
Return Policy:
If you are no satisfied with any of the products you receive, you may return the item within 14 days of the delivery date for a refund. All returned items are subject to a 20% restocking fee. Please note that the original shipping charges are non-refundable. There are no exchange or refunds on any item(s) that has been used or don't have its original packaging. To qualify for a refund, ALL items must be returned unused and in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. Any electrical appliance that has been opened/used, and the seal of the electrical cord has been untied - return or exchange will not be honored and there will be no refund issued.
If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number. This RMA number must be written on the outside of the box, and please include the packing slip inside. Please note that we cannot issue a refund for items returned without this authorization number. For your protection, we recommend that you use Insured UPS or Insured United States Postal Service when returning goods. We prefer return requests be handled ONLY through email to expedite your return. We will notify you via e-mail of your refund once we have received and processed your returned product. We will refund your money to the credit card you used to purchase your item within 30 days of receiving and processing your return. Depending on your billing cycle, the refund will reflect on your statement within 2 billing statements.
We provide no refunds for unauthorized items returned to us without and RMA number. All merchandise being returned must be authorized before you return it, and must be arranged within 14 days of receiving your order. Unauthorized returns and returned items that do not meet our guidelines become the property of shampooline.com and will be disposed of.
Frequently Asked Questions:
Answer any questions that buyers are likely to have such as how they can check an order status, how can they contact you if they have immediate questions, or what shipping options your store offers.
Authenticity and Pricing:
We guarantee that all items purchased from us are 100% authentic and original. We buy products only from direct and authorized distributors. However, products in the pictures on our website DO NOT always represent what we have in stock. We may carry the previous packaging of a product when a manufacture may currently have a new look to its product that we choose to represent on our website. Because we carry thousands of products on our website, in some cases there may be typographical errors. We do have the right to cancel your order if there is a typographical error on a product you ordered.
We make every effort to maintain prices. However, due to conditions beyond our control, we reserve the right to change prices and correct printing and pricing errors. We reserve the right to change prices and correct printing and pricing errors. We reserve the right to limit the quantity order. Customer will have the right to accept or cancel the order.
Back Orders:
Occasionally we run out of stock in certain items. We apologize for any inconvenience this may cause you. If an order contains in-stock and out-of-stock items, we will ship the in-stock items to you right away and cancel the out of stock items. We reserve the right to hold your order until all the products are in. We will only hold your order if we expect to receive the back ordered items in a few days. We do not do separate shipments. Be advised that your credit card will not be charged until items are shipped.
Frequently Asked Questions:
What forms of payment do you accept?
We currently accept Visa, Mastercard, American Express, Discover and Paypal payments only.
How do you ship my order to me?
All orders are shipped using the US Postal Service or UPS, depending on what shipping method you choose.
Do you ship to Alaska and Hawaii? Yes. We currently ship to both Alaska and Hawaii.
Do you ship to P.O. Boxes? Yes. We currently ship to P.O. Boxes.
Do you ship to U.S. Military APO/FPO addresses? Yes. We currently ship to U.S. Military APO/FPO addresses.
